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Contact us

We're Here To Help

Our team is here for you and your furry buddies. Feel free to contact us and we will get back to you within 48 hours.

Please find our opening hours and contact information below.

Business Location
8/F,KAI TAK FTY BUILDING, NO.99 KING FUK STREETRM DO7, SANPOKONG, Hong Kong
Call us
+8615603712959
Open
Mon-Fri, 10am - 9pm Saturday, 11am - 9pm Sunday, 11am - 5pm
Email
contact@pawsitivityshop.com

Got Any Questions?

Use the form below to get in touch with the sales team

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FAQs

For additional questions, please contact us directly.

All orders are shipped within 12-36 hours from our warehouse, and takes 10-14 business days. Delivery times will depend on your shipping option but all orders are tracked from our facility to your door.

Please contact pawsitivitycanada@gmail.com for further assistance with your order number and date the order was placed.

Unfortunately, once an order is placed, we cannot make any changes to the order.

The shipping address cannot be modified once the order is placed. Please contact pawsitivitycanada@gmail.com

Customers have to contact the company directly to modify the shipping address once the package has been shipped out from the Pawsitivity warehouse.